Subscription Cancellation Policy

This Cancellation Policy (“Cancellation Policy”) establishes the subscription cancellation rights of authorized users of the online platform for managing payments, hedging, risks, banking services and tools (“Platform”) of OKOORA FINANCIAL SERVICES ISRAEL LTD. (“Okoora”, “we”, “us”, “our”).

In addition to this Cancellation Policy, your use of the Platform is subject to our terms of service, available at: https://okoora.com/terms-of-service.html (“Terms of Use”). This Cancellation Policy forms part of Terms of Use.

1. HOW TO CONTACT US

   Company Name: OKOORA FINANCIAL SERVICES ISRAEL LTD.

   In order to cancel your subscription to the Platform and related services (“Subscription”), you may contact us by the following means:

   • By e-mail: info@okoora.com
   • Online, through our website at: https://okoora.com
   • By phone: +972 3 6112524 (Customer Service)

2. WHAT HAPPENS IF I CANCEL MY SUBSCRIPTION?

   • If you signed up for a free Subscription, then:

   You may cancel your Subscription at any time by ceasing to use the Okoora platform and services.

   • If you signed up for a monthly-basis Subscription, then:

   You may cancel your Subscription at any time, by (i) ceasing to use the Platform and any other service provided by Okoora, and (ii) sending Okoora a Cancellation Notice (as defined below); you will, however, be charged the full Subscription fee for the applicable month when you cancel the Subscription, and you will not be refunded any of such Subscription payments.

   • If you signed up for an annual Subscription, then:

   You are not eligible to cancel your Subscription and it will continue until the expiration of the term; furthermore, you are not eligible to receive any refund for the payments for the Subscription.

3. HOW TO CANCEL YOUR SUBSCRIPTION

   Your Subscription cancellation notice (“Cancellation Notice”) should include the following information: Email and your registration ID if you use a third party account to register on the Platform, if applicable. Okoora may request additional details in connection with the cancellation of your Subscription. Your Subscription cancellation will become effective 10 business days after we have received your Cancellation Notice.